Ferrari Personalisation Specialist

Personalisation Specialist\n\nAs Personalisation Specialist, you are the custodian of Ferrari's personalisation universe within the dealership. You guide clients and teams through the most expressive and emotional part of the Ferrari journey, translating individual vision into refined, precise and compliant configurations. You combine deep product and process knowledge with storytelling and advisory finesse, acting as the direct interface with Ferrari HQ and ensuring that personalisation standards, tools and initiatives are flawlessly executed at dealership level.\n\nWhat You'll Do\n\nMaster and continuously update your knowledge of the Ferrari Personalisation catalogue, tools and processes.\n\nSupport clients and Sales Executives during vehicle configuration, ensuring confident, accurate and inspiring personalisation journeys.\n\nAct as an ambassador of the correct personalisation process, fully leveraging all configurator features.\n\nManage and support the personalisation-related orders, including SPEC, Atelier and Tailor-Made tickets.\n\nServe as the main point of contact with Ferrari HQ for personalisation topics and initiatives.\n\nTrain and support dealership sales teams on updates to the personalisation offer and processes.\n\nMaintain the Atelier room so it is up to date with the latest items, samples and required tools.\n\nMaintain showroom standards and continuously keep the showroom presentable.\n\nTechnology support: assist clients and staff with technical questions\n\nSupport the marketing team with social media and events.\n\nBe able to demonstrate product knowledge while presenting new and used models on social media and support the sales team with videos. \n\nKeep up to date on new models and technical information.\n\nYour Profile\n\nDetail-driven professional from luxury, craftsmanship, design, fashion or premium client advisory environments.\n\nNaturally curious, precise and passionate about materials, finishes and customisation.\n\nComfortable advising discerning clients and supporting commercial teams with authority and credibility.\n\nStructured and disciplined, with a strong respect for processes and brand standards.\n\nSkills & Qualifications\n\nStrong ability to understand, explain and translate complex product offers.\n\nExcellent communication and storytelling skills.\n\nHigh attention to detail and accuracy.\n\nConfidence working with HQ guidelines, tools and structured workflows.\n\nWhat This Role Offers You\n\nA highly specialised role within one of the world's most iconic luxury marques.\n\nDirect exposure to Ferrari craftsmanship, personalisation and Tailor-Made universes.\n\nClose collaboration with Ferrari HQ and dealership leadership.\n\nThe opportunity to shape some of the most unique Ferrari creations.\n\nA role combining expertise, creativity and brand guardianship.\n\nAn opportunity to learn the sales role and progress within the dealership.\n\nWhy Sytner?\n\nSytner Group are delighted to provide an industry-leading benefits package.\n\nWe are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.\n\nEnhanced Holiday Entitlement – 33 days inc.